Rules & Terms — The Pokies 114

Welcome and scope

These Rules explain how The Pokies 114 operates, what we tested, what our results show and what you should expect as a player. The Company (registration number 3-102-841524), based 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, established in 2021 and operating from Costa Rica, provides our online gaming services. Our activities are conducted in compliance with applicable regulatory frameworks and regulatory partners such as PAGCOR.

By accessing and using The Pokies 114 platform you accept these Rules in full. If you do not agree with any part of these Rules, please stop using our services immediately.

How we tested the platform

We carried out a comprehensive review of The Pokies 114 across registration, deposits, playing sessions, bonus redemptions, withdrawals and customer support. Our tests included scenario checks for KYC verification, withdrawal processing, suspected collusion and game malfunction investigations. Our findings in this document reflect real user scenarios and typical outcomes based on those tests.

General terms

1. The Pokies 114 is an online gaming operator providing casino and sports betting services. Our management team focuses on delivering secure software and competitive gaming products.
2. These Rules apply when you access The Pokies 114 through desktop, mobile or other internet-enabled devices.
3. These Rules are legally binding between you ("the player") and us ("the operator").
4. Once you register an account these Rules come into force.
5. We may change these Rules at any time for service, legal, regulatory or operational reasons. Significant changes will be communicated via the platform.

Eligibility and permitted use

1. You may only open an account and place bets if you meet the legal gambling age in your place of residence and are located in a jurisdiction where online gambling is permitted.
2. It is your responsibility to confirm that accessing The Pokies 114 is legal where you are located.
3. We reserve the right to request proof of age or identity and to restrict access from jurisdictions where gambling is not permitted.
4. Accounts must be registered in your legal name and contain accurate, up-to-date information.
5. Use of automated systems, bots, collusion or other cheating mechanisms is strictly prohibited. Our systems and partners monitor for irregular activity and we will void winnings and suspend accounts where manipulation is detected.
6. Only one account per player is permitted unless we have expressly authorised additional accounts in writing. Attempts to use duplicate accounts to claim offers or advantages will result in suspension and forfeiture of winnings.
7. Your use of The Pokies 114 is for personal, non-professional entertainment only. You may not operate as an intermediary for others or undertake commercial betting activity using personal accounts.

Account opening and verification

We require accurate personal information to open an account. During registration you will be asked for your full name, date of birth, residential address, email address and phone number. We may require supporting documentation to verify these details.

1. Acceptable identity documents include government-issued photo ID, proof of address and proof of payment source.
2. We may restrict withdrawals, suspend play or impose account limits until verification is complete.
3. We recommend you upload documents as requested; delays in verification may slow withdrawals.

Responsible gambling

Player safety and responsible gambling are core to how we operate. We provide tools and limits so you can manage your activity. When we tested these tools, they were accessible within account settings and through support.

1. Available controls include deposit limits, loss limits, session reminders, self-exclusion and cooling-off periods.
2. Self-exclusion is immediate once activated; we will suspend your account and prevent logins for the selected period.
3. If you need help with problem gambling, contact our support team for available resources and referrals to support organisations in your jurisdiction.

Deposits

We support a variety of payment methods. Our tests show that most deposits appear in accounts within minutes to a few hours, though times depend on the payment provider.

1. Deposit limits and available methods are displayed in your account payment section.
2. Deposits must be made from payment instruments registered in the same name as the player unless we explicitly approve otherwise.
3. We may request transaction documentation to verify the origin of deposited funds for anti-money laundering compliance.
4. We reserve the right to refuse deposits from sources we cannot verify or which contravene our policies.

Bonuses and promotions

Promotions are offered from time to time and are governed by specific terms and conditions. In our testing of bonuses we verified that wagering contributions differ by game type and that misuse triggers forfeiture.

1. Bonuses are subject to eligibility criteria, wagering requirements and game restrictions as described in the promotion terms.
2. We reserve the right to void or withdraw any promotion in cases of suspected abuse or if you are ineligible.
3. Only one bonus may apply at a time unless explicitly stated.
4. Using bonus funds with strategies intended solely to meet wagering requirements (for example, disproportionate low-risk hedging) may lead to cancellation of bonus winnings.
5. Games may be excluded from bonus play; if you use bonus funds on excluded games, resulting winnings may be voided.

Game fairness and audits

Fair gameplay is central to our offering. The Pokies 114 uses licensed game providers and audited random number generators (RNGs). In our hands-on checks we verified return-to-player (RTP) information is published where applicable and gameplay outcomes are determined by RNGs certified by independent auditors.

1. Game RTPs and rules are published in-game or in game information pop-ups. You should check these before playing.
2. We collaborate with independent testing laboratories to audit RNGs and game fairness.
3. If a malfunction is found to have affected gameplay results we may void affected bets and reverse payouts at our discretion.

Game malfunction and error handling

Despite robust systems, technical errors can occur. Our investigation procedures prioritize transparency and resolution.

1. If a game malfunction occurs you must not exploit it to gain an advantage. Exploitation may lead to account suspension.
2. In case of malfunction that impacts balances or outcomes, we will investigate with providers and partners. Refunds will be processed at our discretion based on the investigation.
3. We may require time to liaise with partners before making final decisions. During investigations, funds may be held temporarily.

Withdrawals

During our tests we observed withdrawal processing times depend on identity verification, payment method and banking partners. Typical processing is fast once KYC is complete.

1. We do not charge withdrawal fees; third-party or banking fees may apply.
2. Withdrawals may be delayed if we need to verify identity or source of funds. We may hold funds pending documentation.
3. To withdraw, you must have played through the deposited amounts according to the specified playthrough requirement (for example, 1x for PayID, 3x for credit card) — refer to the specific payment conditions in your account.
4. If a withdrawal is rejected by your financial institution and the funds are returned to us, we will contact you to arrange an alternate method.
5. We will provide evidence of transactions in the event of disputes, where permitted by law.

Anti-money laundering (AML) and source of funds

As part of our legal obligations and commitment to safe gaming, we operate AML procedures. We are required to verify identity and where necessary the source of funds for deposits and withdrawals.

1. We may request bank statements, payment provider records or other documentation to confirm the source of funds.
2. Failure to supply requested documentation may result in account suspension and withholding of funds until verification is complete.
3. We retain the right to report suspicious activity to the relevant authorities where required by law.

Privacy, data protection and security

We treat your personal data seriously. Our systems use industry-standard encryption and security protocols to protect account data and payments. We collect and process personal information to provide our services, meet regulatory obligations and prevent fraud.

1. We may share your data with service providers, payment processors and regulatory bodies where necessary and in accordance with applicable data protection laws.
2. By registering and using our services you consent to the collection and processing of your personal data as described in our privacy policy.

Prohibited conduct and consequences

Abuse, cheating and fraud undermine fairness. We take these issues seriously.

1. Prohibited behaviour includes collusion, use of multiple accounts to exploit promotions, use of bots or unauthorised software, and any attempt to manipulate games or systems.
2. Where we identify prohibited conduct we may suspend accounts, withhold or reclaim funds, void bonuses and ban players permanently.
3. Criminal conduct will be reported to authorities and we will cooperate with investigations.

Breaches, suspension and termination

If you breach these Rules or we suspect you have, we may take the following actions.

1. Temporary suspension pending investigation.
2. Permanent account closure for serious or repeated breaches.
3. Withholding of funds while we verify activity or evidence of breach.
4. Recovery of amounts if we determine funds were obtained unlawfully or in breach of these Rules.

Dispute resolution and investigations

We aim to resolve disputes transparently and quickly. Our internal investigation process is documented and fair.

1. Submit disputes to our customer support outlining the issue and any supporting documents.
2. We will acknowledge and investigate, liaising with game providers, payment partners and independent auditors as needed.
3. Outcomes will be communicated. If you are unsatisfied with the outcome, details of external dispute options will be provided where available depending on jurisdiction.

Changes to these Rules

We may update these Rules. Substantial updates will be communicated via the platform or email where appropriate. Continued use of The Pokies 114 after notification constitutes acceptance of the revised Rules.

Our commitments — what we tested and what we guarantee

From our tests and audits:

1. We verify identity and payment sources for safety and compliance. Our verification requests are standard and proportionate.
2. We process withdrawals promptly once KYC is complete; typical processing occurs in line with the table above.
3. Our RNGs and game providers are subject to independent testing; RTPs are published where applicable.
4. Customer support is available to assist with verification, withdrawals and disputes. Response times vary by channel; in our sampling live support handled urgent issues faster than email.

Contacting us

If you need support or wish to raise a dispute, contact our customer service through the in-platform help options. When contacting us, include your account details and supporting information. We will respond in accordance with standard service levels and escalate as required.

Jurisdiction and legal matters

These Rules are governed by the laws applicable to our operations. By using The Pokies 114 you agree that any disputes will be handled in accordance with the applicable legal framework. We will cooperate with regulators and enforcement agencies in jurisdictions where we operate.

Final provisions and important notices

These Rules are designed to be clear and to protect players and the operator. Key reminders:

• Only use payment methods in your name unless expressly authorised.
• Keep your account details secure and do not share access.
• Use responsible gambling tools if you feel your play is becoming problematic.
• Read the specific terms for each promotion; promotions vary and can be withdrawn.

We are committed to transparent, fair and safe gaming. If you have any feedback about your experience or these Rules, please contact our support team. Our continuous testing and monitoring ensures The Pokies 114 remains a secure and enjoyable platform for players. Thank you for choosing The Pokies 114.

Effective date: These Rules are effective from the date published on the platform. Please check regularly for updates.